We are committed to providing you with warranty and maintenance services to improve project performance and sustainability.
At NewGen Energy, our energy management system is equipped to provide operation and maintenance services for long-term power solutions. As our way of saying thank you to new customers, we waive all operation and maintenance fees for the first year, including testing, warranty administration and comprehensive maintenance.
Whether you own your own project or choose a third party ownership option, NewGen Energy can provide operations and maintenance services for the lifetime of the project.
For owner-operated systems, we offer additional service options after the first year which include panel washing and equipment repairs.
NewGen Energy will assume full responsibility should you decided to choose a third-party ownership option such as leasing or PPA. Upon paying the contracted leasing (or energy rate), you’ll only be responsible for covering energy costs that your system produces.
Our warranty goes beyond solar panels. We guarantee installation, parts, maintenance and even the amount of energy generated by your NewGen Energy system.
Many solar systems have 25-year degradation warranty, but rarely do they cover physical wear and tear beyond 12 years. With a NewGen Energy solar system, every hardware component–including the solar panels, inverter and racking–is completely covered for 25 years.
Many of our competitors don’t cover the parts and labor costs for repair, but we do. Enjoy solar power worry-free, knowing we cover all parts, labor and even shipping costs for any repairs or maintenance for 25 years.
When we say your NewGen Energy system will generate a specific amount of energy over time, we mean that as a promise. Most solar companies don’t want to be liable for production output, but we guarantee the numbers over 25 years and will cover the difference for any reason.
We’ll monitor your system for you and will schedule a technician to immediately resolve any issue that may occur. After all, the best service is one you don’t even have to think about.
We maintain lasting relationships with our customers to ensure continued satisfaction with their NewGen Energy systems. Our world-class customer service team is here for you every step of the way.
We take a proactive approach in ensuring you understand every aspect of your system. Our tech support team will help you with any technical questions you may have, whenever you may have them. NewGen Energy solar systems are truly a worry- and hassle-free experience.